Returns & Refunds
We sell a mix of in-stock catalog items and made-to-order prints, and the return rules are a little different for each. Here's how it breaks down.
In-stock catalog items
If an item arrives defective or we shipped you the wrong thing, we'll replace it or refund you in full, no questions asked. If you just changed your mind, you can return an unused item within 14 days of delivery for a refund, but you'll cover the cost of return shipping.
Made-to-order items
These are printed specifically for you after you order, so we can't accept returns for buyer's remorse (wrong color or size you picked yourself, for example). If something arrives defective or doesn't match what you ordered, we'll reprint it or refund you within 14 days of delivery.
Custom quote orders
Custom orders are printed to your file and your specs, so once we've started printing, they're not refundable except for genuine print defects. You can cancel a custom order for a full refund any time before we start printing.
How to request a return or refund
Contact us with your order number and a photo of the issue if there is one. We aim to respond within 2-3 business days.
Lost or damaged in transit? See our Shipping Policy.